FAQs

Browse our FAQs for clear and accurate information on delivery timelines, return eligibility, payment methods, order processing, and customer service. We’re committed to providing reliable support every step of the way.

1. What countries do you ship to?

We currently ship within the United States only.

2. What are your shipping fees?

We offer a flat $8 shipping rate on all U.S. orders.

3. What is your processing time?

Orders are processed within 1–3 business days.

Daily cut-off time:
Orders placed before 3:00 PM CST begin processing the same business day.

4. How long does delivery take?

Transit time is typically 6–8 business days, and total delivery time is 7–11 business days.

Please allow 24–48 hours for tracking information to update after shipment.

5. Do you accept returns?

Yes. Returns are accepted within 30 days of delivery if the item is:

• Unused
• Unworn
• In original condition
• In original packaging with tags

Some items cannot be returned (e.g., worn items, custom items, discounted products).

6. Who pays for return shipping?

• Defective / Incorrect item: We cover the return shipping cost and provide a prepaid label.
• Other reasons (change of mind, wrong size, etc.): The customer is responsible for return shipping.

7. How do I start a return?

Contact us at support@capsandthreads.store with your order number.
If approved, we will provide return instructions and, if applicable, a prepaid shipping label.

8. When will I receive my refund?

Refunds are issued within 10 business days after we receive and inspect the returned item.
If you do not see your refund after 10 business days, please contact us.

9. What if my package is delayed?

Carriers may experience delays during busy periods.
If your order has not arrived after the expected delivery window, contact us for assistance.

10. What if I entered the wrong shipping address?

If the order hasn’t shipped yet, contact us immediately to update your address.
If the package has already shipped, additional carrier fees may apply for redelivery.

11. What payment methods do you accept?

We accept:

• American Express (Amex)
• Apple Pay
• Diners Club
• Discover
• Google Pay
• JCB
• Mastercard
• UnionPay
• Visa

12. What are your business hours?

Monday–Friday, 9:00 AM – 6:00 PM Central Time (GMT-06:00)
Emails received outside business hours will be replied to on the next business day.

13. What is your business address?

17107 Copper Crossing Court, Houston Texas 77084, United States

This is our official business location for correspondence and returns (when applicable).

14. How can I contact you?

Business Name: Caps and Threads

Business Mail: support@capsandthreads.store

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-06:00)

Live Chat: 24/7

Business Address: 17107 Copper Crossing Court, Houston Texas 77084, United States