FAQs

Browse our FAQs for clear and accurate information on delivery timelines, return eligibility, payment methods, order processing, and customer service. We’re committed to providing reliable support every step of the way.

1. What countries do you ship to?

We currently ship within the United States only.

2. What are your shipping fees?

We offer a flat $8 shipping rate on all United States orders

3. What is your processing time?

Orders are processed within 1–3 business days.

Orders placed after 3:00 PM Central Time (UTC-06:00) will be processed on the next business day.

4. How long does delivery take?

Transit time is typically 6–8 business days, and total delivery time is 7–11 business days.

Please allow 24–48 hours for tracking information to update after shipment.

5. Do you accept returns?

Yes we accept returns for both defective and non-defective products, provided all return conditions outlined below are met.

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Proof of purchase (order number or receipt) is required.

6. Who pays for return shipping?

If the return is due to our error (wrong, damaged, or defective item), we provide a prepaid return shipping label at no cost.

If the return is due to customer preference (change of mind, incorrect size, color), the customer is responsible for return shipping.

7. How do I start a return?

Contact us at support@capsandthreads.store with your order number.
If approved, we will provide return instructions and, if applicable, a prepaid shipping label.

8. When will I receive my refund?

Refunds are issued within 10 business days after we receive and inspect the returned item.

If you do not see your refund after 10 business days, please contact us at .

9. What if my package is delayed?

Carriers may experience delays during busy periods.
If your order has not arrived after the expected delivery window, contact us for assistance.

10. What if I entered the wrong shipping address?

If the order hasn’t shipped yet, contact us immediately to update your address.
If the package has already shipped, additional carrier fees may apply for redelivery.

11. What payment methods do you accept?

We accept:

  • American Express (Amex)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • UnionPay
  • Visa

12. What are your business hours?

Monday–Friday, 9:00 AM – 6:00 PM Central Time (GMT-06:00)

Emails received outside business hours will be replied to on the next business day.

13. What is your business address?

17107 Copper Crossing Court, Houston Texas 77084, United States

This address is for business correspondence and returns only. We do not operate a physical storefront and do not offer in person sales or pickup.

14. How can I contact you?

Business Name: Caps and Threads

Business Email: support@capsandthreads.store

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-06:00)

Live Chat: 24/7

Business Address: 17107 Copper Crossing Court, Houston Texas 77084, United States