Contact Us
We’re here to help with any questions about your order, our products, or our store policies. You can reach us using the information below, and our team will respond as quickly as possible.
Email Support
We typically reply within 24 hours.
Live Chat (24/7 Available With Agents Online)
Our website provides a 24/7 live chat service with agents available at all times.
You can reach us anytime for assistance, day or night.
If chat volume is high, you may experience a short wait, but an agent will always be available to help you.
Business Address
Caps and Threads
17107 Copper Crossing Court
Houston, Texas 77084
United States
(This address is for business correspondence only.)
Business Hours
Monday–Friday: 9:00 AM – 6:00 PM Central Time (GMT-06:00)
Saturday–Sunday: Closed
Business hours apply only to order processing times — support remains available 24/7 through live chat.
Social Media
Stay connected and follow us for updates, announcements, and new product releases:
Facebook: Caps and Threads
Instagram: Caps and Threads
Customer Support
You can contact us anytime for help with:
- Order status
- Shipping and delivery
- Returns and refunds
- Product information
- Payment or checkout issues
Reach us via email or 24/7 live chat.
Response Time
We aim to respond to all inquiries within 24 hours.
For More Information
Business Name: Caps and Threads
Business Mail: support@capsandthreads.store
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-06:00)
Live Chat: 24/7
Business Address: 17107 Copper Crossing Court, Houston Texas 77084, United States